Shipping Policy

At Heal Ritual, we recognise the importance of fast and reliable delivery to enhance your shopping experience. Please take a moment to read through our delivery terms and conditions:

Cancellation Policy
You can cancel your order up to 10 minutes after it has been placed; after this time, cancellation is no longer possible. After 10 minutes, your order will enter the automatic processing stage, which includes quality checks, packing and despatch. For this reason, we cannot accept cancellations after this period.

Processing time
Orders are usually processed and dispatched within 1-3 working days from the date of purchase, excluding weekends and public holidays. During peak season or promotional periods, processing time may vary. We thank you for your patience during these periods.

Delivery methods
We offer several delivery options to meet your needs, including standard and express delivery. The delivery methods available may vary depending on your location and the items included in your order.

Prices for shipping
At Heal Ritual we offer free shipping on all orders.

Delivery time
Delivery time is 5-8 working days after the order is placed. Please note that unforeseen circumstances such as weather delays, customs clearances or problems with the carrier may affect the delivery time.

Change of address
If you wish to change the delivery address of an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but cannot guarantee changes after an order has already been processed for delivery.

Refused parcels and situations where the consumer is not at home
If the consumer refuses to accept the parcel at the delivery address and/or is not at home at all delivery times, we will charge a restocking fee of 50% of the purchase price. This fee covers all logistics and return costs of the parcel to our warehouse.